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ServiceNow Implementation

The City of Boston (“The City”) Department of Innovation and Technology (DoIT) is issuing a Request for Proposals (RFP) for professional services to implement ServiceNow Public Sector Digital Services within an existing ServiceNow production instance running HR Service Delivery Enterprise among an install base of 23,000+ employees.

 

 

This project will unify the City’s IT service delivery processes into a single platform, and expand the City’s collective capabilities for service delivery. We seek a collaborative team focused on customer and user experience, who can meet us where we are, and who can complement, challenge, and evolve our skills for this project.

All interested parties may download the RFP at procurement.boston.gov beginning Tuesday, May 21 at 9:00 AM. Responses shall be submitted by 12:00 p.m. Boston time on June 20, 2024 and opened forthwith. Please review the RFP for submission instructions.

The City reserves the right to modify or retract this RFP, in whole or in part, prior to the date fixed for submission of Responses, by issuance of an addendum or addenda, which shall be posted on the City’s website; or to take any other action related to the RFP and any submissions as the City may deem to be in its best interest.

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