Join the City of Boston’s Department of Innovation and Technology!
Update: We recently added links to a number of open positions in the Department of Innovation and Technology (DoIT). Check the job descriptions below for more information. We'll continue to add links to apply for open positions as they become available on our Career Center website.
With nearly 150 employees, DoIT provides and maintains mission-critical technologies for the City of Boston’s more than 18,000 employees and hundreds of thousands of constituents. By joining DoIT, you’ll become part of a team that has a direct impact on the lives of visitors and residents, with a chance to improve the lives of anyone who interacts with the City.
You can learn more about our open positions below.
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Open Positions
Open PositionsDoIT is looking for a cross-functional Senior Service Management Analyst to champion service delivery best practices and a culture of continuous improvement.
As the Senior Service Management Analyst, you’ll bridge the gap between the people who have technology needs and our service delivery teams by ensuring seamless and equitable access to available services and products. Working at the intersection of people, process, and technology, your efforts will promote service delivery innovation and frictionless user experiences. You’ll join a diverse group of technologists working together at all organizational levels to foster trust by delivering consistent and reliable solutions that improve life for all Bostonians.
The Senior Service Management Analyst will proactively collaborate with leadership and team members to determine the distribution of effort for the responsibilities listed below, where actual allocations can vary based on the current needs of the team and our stakeholders.
Every year, millions of people interact with the City of Boston to do everything from finding information on City services to paying a parking ticket or starting a business. At Boston Digital Service, we believe these experiences should be easy to find, understand, and navigate, all while being delightful for the user.
The Department of Innovation and Technology (DoIT) provides and maintains mission-critical technologies for the City’s more than 18,000 employees and the hundreds of thousands of constituents they serve.
Boston Digital Service sits within the Department of Innovation and Technology (DoIT) and partners with City departments on improving the programs, services, products, and initiatives that make the City of Boston a great place to live. We’re a cross-functional team with a mission to improve the user experience of existing services, better engage and communicate with our residents, and build new systems to improve how the City delivers services.
As a UX Content Strategist, you’ll work on cross-functional teams to drive the content strategy forward for City programs and services to ensure that residents of Boston can easily find the information they need and that the City communicates effectively with constituents across channels as it provides services. You will assist your fellow designers in developing tools, processes, and standards to support effective user-centered communications. Your work will also include drafting, editing, managing, and distributing content.
This role requires an individual comfortable with rapidly evolving, ambiguous situations who is able to adapt to changing tactical circumstances and chart a course through uncertainty.
Keep in touch with us
If you’re curious to learn more about working for the City of Boston, or want to be notified when positions open up on our team, please complete our contact form:
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